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Infocrossing offers a broad array of fulfillment services via a full-featured system and personal service from a dedicated staff. Our clients have web access to the system 24/7 in addition to full training and on-going support.
Infocrossing works with various warehousing and distribution organizations-electronically sending packing slips or invoices to be shipped, and receiving shipment confirmations, scanned returns, inventory transactions, and the like.
Our services include:
Order Processing / EDI
  Telephone Orders   Back Order Management
  Credit Cards   Consignments
  Standing Orders   Carton Rounding
  Returns / Credits Processing   Future Shipments
Inventory Management
  Returns Scanning   Shipment Confirmations / Tracking
  Automatic / Consolidated Releases   Low-Inventory Alerts
  Prepacks / Sets / Kits   Physical Inventory
Customer Service
  Lists for Up-Selling   Easy Access to Historical Information
  Comments / Notes   Invoice / Credit / Statement Printing
  Extensive Searches / Inquiries   "True" Voids
Accounts Receivable / Credit and Collections
  Aging Analysis   Automatic Limits / Holds / Embargoes
  Purge Options   Pro Formas
  Dunning Letters   Automatic Notes Follow-Up
  Payment Trends   Detailed History
Reporting (Standard / Customized)
  Sales Analysis (Title / Customer)   Promotions / Direct Mail
  Back Orders   Detail / Summary Activity
  Sales Rep / Territory / State Analysis   Chronological Comparative
  Sales - High to Low   A/R Summary - A/R Selected
Infocrossing's Publishing Call Center can take on some or all of your back-office functions. Our experienced representatives handle:
  Order Taking / Order Entry   Invoice and Shipment Control (Carton Tracking)
  Returns / Credits / Shorts / Adjustments   Price and Availability
  Back Order Update and Management   Problem Solving / Complaint Resolution
  Inventory Control   All A/R Functions (Cash Application / Credit / Collections)
  Exhibits / Trade Shows   Enforcement of Publisher's Policies
  Fielding Customer Questions and Requests   Up-Selling
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